Return & Refund Policy

Last updated: 30 September 2026

Cloth Mart aims to handle genuine product issues fairly. The specific return eligibility for an item should also be communicated at the time of sale where needed.

Return requests

If you receive an incorrect, damaged or defective item, contact us as soon as reasonably possible after delivery with your order details and supporting photographs where relevant. For size or preference-related returns, eligibility may depend on the product category, condition and whether the item is eligible for exchange/return.

Condition of returned products

Unless the item was received defective, returned clothing should generally be unused, unworn, unwashed, with original tags and packaging intact. For hygiene reasons, certain hosiery, innerwear or similar personal-use products may be non-returnable where permitted by law, unless defective or incorrectly supplied.

Inspection and resolution

Eligible returns may be inspected before approval. Depending on the circumstances, the resolution may be replacement, exchange, store adjustment or refund to the applicable original payment method. Processing time can also depend on the payment provider or bank.

Non-eligible cases

We may reject a return where the item has been used, washed, altered, damaged after delivery, is missing required tags/packaging, or falls into a legally permitted non-returnable hygiene category, except where consumer law requires otherwise.

Consumer rights

This policy does not limit statutory rights available to consumers under applicable Indian law.

Request a return

Email sales@clothmart.online or call +91 75671 25202 with the order reference, reason and relevant photographs.