Cancellation Policy

Last updated: 30 September 2026

Customers may request order cancellation by contacting Cloth Mart promptly after placing an order.

Before dispatch

If the order has not yet been processed or dispatched, we will attempt to cancel it. Cancellation is not guaranteed once packing, personalization, handover to a courier, or another irreversible fulfilment step has occurred.

After dispatch

Once dispatched, an order generally cannot be cancelled in transit through the normal cancellation process. Where applicable, the customer may use the return process after delivery, subject to the Return & Refund Policy.

Cancellation by Cloth Mart

We may cancel an order because of stock unavailability, payment failure, incorrect pricing caused by a genuine technical error, incomplete delivery details, suspected fraud, or inability to service the delivery location. If an eligible prepaid order is cancelled by us, the applicable paid amount will be refunded through the relevant payment process.

How to request

Contact sales@clothmart.online or +91 75671 25202 and provide the order reference.